National Visas Terms and Conditions
National Visas Pty Ltd (nationalvisas.com.au) provides USA Visa/Immigration Services subject to the following terms and conditions.
"We", "our", "us", "Nationalvisas.com.au" or "National Visas" shall mean National Visas Pty Ltd, whose principal place of business and address for service is Level 6, 350 Collins Street, Melbourne 3000, and shall include all directors, employees, agents and sub contractors of National Visas.
"Client" or "you" or "your" means the individual visiting nationalvisas.com.au
"Registered Client Area" means the secure online system managed by National Visas which allows Client's to enter and update their personal information and access our Service from any computer with internet access.
"Personal Profile" means the information provided by the Client about the Client and, if applicable, about the Client's family and possible visa sponsor.
"Service" means one of services provided by National Visas.
"Terms" means these terms and conditions.
"Working Day" means a day on which banks are open for business in Melbourne, Australia.
"Website" means www.nationalvisas.com
"Application" shall mean the provision of advice, preparation and submission of any documents, material or verbal statements howsoever transmitted to the intended recipient and made in respect of any immigration benefit or employment authorisation, including but not being limited to work permits, visas applications for leave to remain, reviews, occupations assessments, business plans, sponsorship approvals, petition approvals, landing rights, changes or adjustments of status, naturalisation and citizenship, which benefit or authorisation may be conferred by any government in the World.
"Fees" shall mean any sums due to us for services rendered plus any taxation or other governmental fee, levy or penalty applicable thereto, including but not being limited to GST.
The information contained on the Online Assessment is only intended to provide an initial indication of your visa eligibility and should not be applied to an individual case. The Online Assessment Result does not guarantee any outcome in relation to any visa application you may lodge in the future.
If you use the website, you are responsible for maintaining the confidentiality of your Personal Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Personal Profile or password.
When accessing the Registered Client Area, you are required to enter your Registered Client Number and password each time. Since access to your Personal Profile is protected by your Registered Client Number and password, it is very important that you protect your password by making it known only to you. To ensure you are the only person that knows your personal access information, all access to your login information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your Registered Client Number and password to anyone.
National Visas will not be held responsible for any access gained by third parties to your Personal Profile, whether the login details were provided by you or were otherwise obtained.
National Visas reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
1. Engagement of National Visas Services
The National Visas Services do not guarantee any outcome in relation to any visa application you may lodge in the future.
ESTA (Electronic System for Travel Authorisation):
Upon completion of an ESTA application form provided on National Visas website, your request for an ESTA will be processed within one (1) working day. Your ESTA grant is subject to approval from the American Government. In the event that additional information is required to process your application, we will contact you though the Online Message Centre using the details provided by you in your ESTA Application. If the American Government cannot grant an ESTA visa application online and you are requested to contact an American Embassy to have the visa processed the affected ESTA visa application will be refunded. Please note that if you do not respond to any requests we submit for further details, your ESTA application will not be processed and your payment will not be refunded. Payment for the ESTA service charge is to recover the costs associated with providing this service. Regardless of whether you decide later that you no longer require the visa or have a current visa the service charge has been incurred and is not refundable. As advised above, your ESTA request is processed within one (1) working day. In the event that the request processed on our website establishes that you have an existing ESTA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ESTA status and the charge is applied to recover the use of our system resources. Please do not arrange any travel to America until you have received email notification that your ESTA request has been approved by the American Government. You will also receive access to the Online Message Centre for a 2 year period to help you with any basic questions you may have regarding the ESTA visa.
2. Electronic Communications
When Client's visit National Visas website, send e-mails to us or by communicating via the Registered Client Area (using the Online Message Centre), you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.
We will communicate with you by e-mail or by posting notices on this site (using the Online Message Centre). If the Client does not respond to any communication related to the provision of the Service within three (3) working days, such failure will be deemed as the Client's express consent to prepare the selected Service based on the information previously provided by the Client.
All correspondence with National Visas must be through the registered client area. National Visas reserves the right not to respond to or action any query which is not sent through the Registered Client Area (using the Online Message Centre). You can elect to discontinue all future correspondence from National Visas at any time by selecting the "Unsubscribe" link in the Registered Client Area of our website. National Visas will not be responsible for any loss of data or visa/immigration advice resulting from the Client selecting to unsubscribe their details.
3. Fee Schedule
A copy of the Fees can be found on the National Visas website www.nationalvisas.com
Goods and Services Tax:
All amounts paid by you within Australia are subject to a 10% Goods and Services Tax (GST). This amount is included in all fees displayed on the website or quoted by staff. Fees paid from outside of Australia do not attract GST.
4. Responsibilities of the Client
On entering this agreement you agree to:
- Provide accurate authentic and complete information to National Visas throughout the period of engagement;
- Inform National Visas if any of the information provided to National Visas becomes inaccurate or incorrect;
- Pay the fees and disbursements set out in part 4 above; and
- Use the "Online Message Centre" as the primary form of communication with National Visas during the provision of the service provided.
Information Provided by the Client:
National Visas will use and rely on information provided by the Client in the provision of the Service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including contact details such as e-mail, etc. If the information provided by the Client is not correct, the Service may not be accurate.
Any advice provided to you should not be used by a third party as each case is subject to different documentation and form completion requirements according to individual circumstances.
This agreement may be varied in writing by mutual agreement. All work performed for you by National Visas and its employees and consultants will be in accordance with the terms set out in our terms and conditions, or any subsequent variation signed by both parties.
You may terminate this agreement at any time by giving National Visas written notice. If you terminate the agreement, the date of termination is the date upon which written notice is received by National Visas.
National Visas may terminate this agreement by written notice if you breach any of the terms of this agreement. If National Visas terminates the agreement, the date of termination is the date upon which it advises you of the termination.
If the agreement is terminated, National Visas shall be entitled to fees incurred up until and including the date that the agreement ceases, as set out below:
ESTA (Electronic System for Travel Authorisation):
Upon payment for the Service - 100% of Service Fee
If National Visas does not receive any form of response from our correspondence for a six month period of time from the date of the last contact with the client, National Visas reserves the right to terminate the contract immediately and recuperate all the outstanding fees (fees remaining in the Client Account) to cover ongoing administration and file storage costs.
7. Disputes or Complaints
If you have any queries or concerns about our costs or provision of services, please discuss these with National Visas as soon as they arise and the matter will be reviewed by management with written notification of the resolution provided in a reasonable time frame.
In the event that any of the terms of this letter are, or become invalid, illegal, or unenforceable, the remaining terms shall endure unaffected.
9. Governing Law
Validity, interpretation and performance of the agreement created by your acceptance of the terms and conditions shall be governed by the laws of Victoria and the parties submit to the exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals there from.